TheraXPro FAQs

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22 answers

Getting started

Who is TheraXPro for?
TheraXPro supports rehabilitation students and practicing clinicians, including physical therapists, occupational therapists, and speech-language pathologists. Use focused education and practical tools from clinical rotations through everyday practice.
What makes TheraXPro different?
TheraXPro brings home exercise programs, clinical education, outcome measures, and practical resources together. You can combine exercises with your own YouTube videos or content from other creators and add equipment recommendations to patient programs.
When did subscriptions begin?
TheraXPro introduced subscriptions on November 1, 2026.
Is there still a free version?
No. An individual subscription is required. Eligible first-time subscribers receive a 30-day trial after choosing a plan and providing payment information. Creating an account alone does not start the trial.

Plans & billing

How much does TheraXPro cost?
Individual access costs $5 per month or $48 per year. Annual billing saves $12 compared with twelve monthly payments, a 20% savings. Compare plans and pricing.
How does the 30-day trial work?
Eligible first-time subscribers select a plan and provide a payment card to begin the trial. Unless you cancel before the trial ends, your selected monthly or annual subscription begins billing automatically. Review your trial end date and billing details at checkout.
Does the trial require a card?
Yes. A payment card is required when you subscribe. Your selected plan begins billing after the trial unless you cancel beforehand.
What payment methods can I use?
Payments are processed through Stripe. Available options may include major credit and debit cards, Apple Pay, Google Pay, and Link. The options shown at checkout depend on your location, device, and enabled payment methods.
Can I cancel my subscription?
Yes. Select “Manage subscription” in your account to cancel through the Stripe billing portal. Cancellation stops future renewals. Access continues through the end of your current paid period or trial. Cancel before your trial ends to avoid the first charge.
Can I get a refund?
Subscription payments are nonrefundable, except where required by law. If you cancel, access continues through the end of your paid period and you will not be charged for another renewal. TheraXPro may approve refunds in exceptional circumstances, such as a substantial service failure. Contact Support@TheraXPro.com if you believe a billing error occurred.

Your account

Do existing users need to subscribe?
Yes. Existing users need to select a plan, accept the applicable agreements, and provide payment information to continue using TheraXPro. Having an account does not automatically enroll you in a paid subscription. Eligible first-time subscribers can receive the 30-day trial.
Will my saved content and settings stay?
Yes. Starting a subscription does not replace your existing account. Your settings, saved content, and existing home exercise programs remain associated with it.
If I cancel and return later, will my saved content still be there?
TheraXPro retains your account, saved content, and settings for up to two years after cancellation. Exceptions apply if you request account deletion or your account is deleted for a violation of the user agreement.

Patient programs & education

Can I add my own videos or videos from other creators?
Yes. Host your videos on YouTube or choose content from other creators, then attach the videos to a home exercise program. This lets you bring your preferred instruction into the patient’s plan.
How can I share a home exercise program?
Share programs by text, email, print, or QR code. You can also translate patient instructions and save reusable templates.
Can I add equipment recommendations?
Yes. Add Amazon equipment recommendations alongside exercises and video content in a patient program.
What clinical education can I review?
Review focused resources on goniometry, manual muscle testing, special tests, and surgical rehabilitation protocols. The goal is to help you revisit essential technique and clinical application when you need a refresher.

Clinics & organizations

Can I create an organizational account for my clinic?
Organization accounts and team management are being developed. Self-service organization signup is not available yet. Individual subscriptions remain available while this work continues. Contact us about your team.
Can my clinic pay for multiple therapists together?
Centralized team billing and subscription management are planned. For now, clinicians can subscribe individually. Contact our team to discuss your clinic’s needs and available options.
Will custom clinic branding be available?
Custom branding is a potential future enhancement. Specific features and a release date have not been finalized.

Our nonprofit mission

Why does TheraXPro charge for access?
Subscriptions help our nonprofit maintain and improve the platform, expand rehabilitation education, and support our work with the rehabilitation community, including underserved communities and pro bono clinics.
Is TheraXPro still a nonprofit?
Yes. TheraXPro, Inc. is a 501(c)(3) nonprofit. Subscription revenue supports our mission and continued development. Our EIN is 33-4507188. You can use this number in the IRS Tax Exempt Organization Search to verify our status. Learn about our mission.

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